Privacy Policy
Last updated: December 2025
1. Information We Collect
We collect information you provide directly, including: email address, name, phone number, identity documents (for KYC verification), property preferences, and payment information. We also automatically collect device information, IP addresses, browser type, and usage data through cookies and similar technologies.
2. How We Use Your Information
We use your information to: provide and improve our services; process transactions; personalize your experience with AI-powered recommendations; send service updates and marketing communications (with your consent); comply with legal obligations; and detect and prevent fraud.
3. AI and Data Processing
Our AI systems analyze your preferences, search history, and interactions to provide personalized property recommendations and market insights. This processing is essential for our Livora+ services. You can request human review of AI-driven decisions that significantly affect you.
4. Information Sharing
We may share your information with: property developers and agents (with your consent); payment processors; identity verification services; cloud service providers; and legal authorities when required by law. We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures including encryption, secure servers, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You can request deletion of your account and associated data at any time, subject to legal retention requirements.
7. Your Rights
Depending on your jurisdiction, you may have the right to: access your personal data; correct inaccurate data; delete your data; restrict processing; data portability; object to processing; and withdraw consent. Contact us to exercise these rights.
8. International Transfers
Your information may be transferred to and processed in countries outside your country of residence. We ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will promptly delete the information.
10. Contact Us
For privacy-related inquiries or to exercise your rights, contact our Data Protection Officer at privacy@livora.cloud or through our platform support channels.